You should spend about 20 minutes on this task.

You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven’t heard from him. Write a letter to the hotel. In the letter

·       Describe the problem at the hotel

·       Explain what the manager had said at the time

·       Say what you want the manager to do.

Write at least 150 words.

Model answer

Dear Sir,

I am writing with regards to the complaint I made to you on 25th October concerning the stay I had at your hotel the previous night.

You may remember that on the day in question, you had a serious problem with your central heating system and that there was a great deal of noise, which started as early as 5 o’clock in the morning. Not surprisingly, this resulted in a very poor night’s sleep for my wife and me. We complained about this to you when we checked out. You agreed that we had a cause to complain and assured me that you would be contacting us regarding compensation.

It has now been three weeks since that conversation and we have yet to hear from you. Could you please confirm that this issue is being dealt with? I would also be grateful if you could let me know when we can expect to be told the amount of compensation we will be receiving.

I look forward to hearing from you very soon.

Yours faithfully,

Nick Brewer

(178 words)